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faq
because we love
questions
from our rebels
Let’s get our FAQ ON…
Product and Stock
Originating from the Castile region of Spain, Castile soap is a versatile, non-toxic cleanser made from vegetable oils. Castile soap is eco-friendly, biodegradable, and vegan.
Clean Rebellion’s Castile Soap is made with 100% Pure Organic Olive Oil – following the legacy and recipe of traditional Castile soap dating back to the 11th Century. Our olive oil goes through a mild saponification process, which transforms it into a mighty, but mild cleanser – perfectly formulated for your skin. We enhance each drop of Clean Rebellion Castile Soap with essential oils and plant-based extracts to leave your skin feeling joyfully rejuvenated.
Other brands use coconut oil or other vegetable oils as a base for their soap. We’ve found that, unfortunately, after the saponification process, coconut oil (and other vegetable oils) can be a bit harsh on your skin. These other Castile soaps are designed to be all-in-one cleansers – they are made to be body wash, vegetable wash, and even bathroom cleaner. But, think about it, do you really want to wash your face with the same thing that you use to clean the toilet? Yikes!
Clean Rebellion’s Castile Soap is formulated just for your skin. It’s mild, gentle and includes plant-based essential oils that your skin will love. Our soaps are always vegan, organic, cruelty-free, and non-toxic.
Castile Soap is designed to be gentle and mild for all skin types. However, you should consult your dermatologist for your specific needs.
Our soap is designed to be the perfect multi-purpose beauty cleanser. You can use it as a cleansing hand wash, mild face wash, rejuvenating daily body wash, and/or a sudsy shampoo!
We proudly make our products in Portland, OR.
Yes, our products are 100% vegan, non-toxic, biodegradable, and eco-friendly.
We use 100% organic olive oil as the base of our soap. Our products are certified “Made with Organic” by the Oregon Tilth.
Absolutely not. We love our furry friends way too much! Our products are certified cruelty-free by the Leaping Bunny Program.
We offer a money back guarantee, so you can order a bottle of Clean Rebellion Soap without any worry. If you don’t like it, simply return it within 30 days to get your money back.
Yes, we offer a no questions asked 100% money back guarantee. Simply request your refund within 30 days of purchase. Your refund will be processed back to the card that you used for your purchase. Some banks and credit cards take up to 7-10 business days to process a refund.
Ordering and delivery
We accept payments via Paypal. We also accept all major credit and debit cards such as Mastercard, VISA and American Express.
All orders are shipped between 3 to 5 business days.
After you have placed your order, you will receive a confirmation e-mail from us to let you know that your order has been received. However, please note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
Alternatively, you may check the status of your order in “My Account” if you are a registered user.
Alternatively, you may check the status of your order in “My Account” if you are a registered user.
The standard delivery time frame is approximately 5-7 business days, and the Express shipping is approximately 3-5 business days from the time of placing your order. This is applicable only to all U.S.-based orders. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
Once the order has been placed, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with your 6-digit Order Number.
Standard Shipping is FREE for all orders over $49. For orders under $49, shipping is calculated based on your zip code. You’ll see the shipping total when you check out.
We’re sorry that there is an issue with your order! We’re here to help you ASAP. Simply email hello@cleanrebellion.com with your order number, and we’ll work to resolve the issue.
Returns
Yes, you may exchange or return products within 30 calendar days of purchase. To begin the return or exchange process, please email hello@cleanrebellion.com.
No, sorry. All sale items are non-exchangeable and not returnable.
Please visit https://cleanrebellion.com/returns-exchanges/ for full details on our return and exchange process.
Yes, we can issue you store credit for the balance that you are owed after a return or exchange.
Technical
Email hello@cleanrebellion.com, and we would be happy to send you a link to reset your password.
You can email us at hello@cleanrebellion.com or call us at (424) 330-2265, and we can help you complete your order.
Yes, we use SSL and encryption to protect your data during the checkout process.
